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  • I have received a broken or damaged item/wrong item/something missing from my order
    We take the utmost care in packing your orders, but if you receive a damaged product, please contact our Customer Service team at hello.ferventea@gmail.com and we will respond as soon as possible.
  • I'm experiencing difficulty placing an order. Who can assist me?
    For assistance with placing an order, please contact our Customer Service team at hello.ferventea@gmail.com
  • Was my order placed successfully?
    If you have received a confirmation email, your order has been received by Ferventea and will be processed shortly
  • Is it possible to modify my order after it has been placed?
    To change or cancel an order, please contact us as soon as possible. Orders are shipped between 24 to 48 hours and cannot be changed or canceled once dispatched. You can reach us at hello.ferventea@gmail.com
  • Can I track my order?
    Once your order is placed, you will receive a confirmation email along with a tracking number
  • What do I do if my order is delayed
    We apologize for the inconvenience. Please check your tracking number. If it is not working, contact us at hello.ferventea@gmail.com
  • How long will my order take to arrive?
    Ferventea ships online orders within 24-48 hours of receiving them. National holidays may cause delays in shipment
  • What are Ferventea's shipping costs?
    Shipping costs are calculated at checkout. Online purchases above INR 1,999 are dispatched free of charge
  • Do you ship internationally?
    Currently, we do not ship internationally. However, we are looking into shipping worldwide very soon.
  • Can I return or exchange my purchase order?
    At this time, we do not accept returns or exchanges. If you have any issues with your order, please contact us at hello.ferventea@gmail.com .As tea falls under the food category, returns or exchanges are not accepted to ensure the highest standards of safety and quality
  • Why are some teas labeled 10gms and some 50gms?
    All our tins are uniform in size. However, the varying leaf sizes result in different quantities for each product. For instance, blends like white tea contain larger whole leaves, while black tea features medium-sized leaves
  • Where does Ferventea source its tea?
    Ferventea sources its specialty teas from the finest tea producers in Nilgiris
  • Do Ferventea's teas contain artificial flavoring?
    We do not use any artificial ingredients or preservatives in Ferventea blends. All our ingredients are natural
  • Are Ferventea's teas suitable for vegans?
    All Ferventea products are suitable for vegetarians and vegans, making them perfect for those following a vegan lifestyle
  • How long does Ferventea tea stay fresh?
    Tea has an average shelf life of two years when stored in an airtight, dry container away from direct sunlight. For the best flavor, we recommend consuming Ferventea tea within one year of purchase.
  • What is the best way to store Ferventea tea?
    For optimal freshness, store your tea in a cool, dark place within an airtight container. To preserve its delicate aroma, ensure it is kept away from perfumes and spices, as tea readily absorbs surrounding scents
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